Last Updated: September 2026

At VELOURA — Where Elegance Comes Alive, we respect your privacy and are committed to protecting the information you provide while using our website and digital products.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.

1. INFORMATION WE MAY COLLECT

Depending on how you use VELOURA, we may collect information such as:

Account Information

  • Name
  • Email address
  • Login details
  • Account information

Purchase Information

  • Products purchased
  • Transaction details
  • Order information
  • Payment status

We generally do not store complete payment-card information. Payment processing may be handled by third-party payment providers.

Information You Provide

You may voluntarily provide information when you:

  • Contact us
  • Submit an enquiry
  • Subscribe to communications
  • Participate in a quiz or form
  • Request customer support
  • Provide feedback

Technical Information

When you visit our website, certain technical information may be collected automatically, such as:

  • Device type
  • Browser type
  • IP address
  • General usage information
  • Pages visited
  • Website interaction data

This may occur through hosting, analytics, security and other website technologies.

2. HOW WE USE YOUR INFORMATION

We may use information to:

  • Create and manage your account
  • Process purchases
  • Provide access to purchased digital products
  • Respond to enquiries
  • Provide customer support
  • Improve our website
  • Improve our products and services
  • Maintain website security
  • Prevent fraud or misuse
  • Send relevant communications where permitted
  • Meet legal and regulatory obligations

3. PAYMENT INFORMATION

Payments may be processed through third-party payment gateways.

VELOURA may receive information necessary to confirm and manage a transaction, but payment credentials may be handled directly by the relevant payment provider.

You should also review the privacy policy of the payment provider used for your transaction.

4. COOKIES

VELOURA may use cookies and similar technologies to:

  • Keep the website functioning
  • Remember preferences
  • Maintain login sessions
  • Understand website usage
  • Improve user experience
  • Support website security

You may be able to control cookies through your browser settings.

Disabling certain cookies may affect website functionality.

5. THIRD-PARTY SERVICES

VELOURA may use third-party services for purposes such as:

  • Website hosting
  • Payments
  • Analytics
  • Email communication
  • Website security
  • Customer account management
  • Embedded content
  • External links

These providers may process information according to their own privacy policies.

6. EXTERNAL LINKS

VELOURA may contain links to third-party websites, social-media platforms, stores, vendors and other services.

Once you leave the VELOURA website, the privacy practices of the third-party website will apply.

VELOURA is not responsible for the privacy practices of external websites.

7. DATA SECURITY

We take reasonable measures to protect information from unauthorised access, misuse, loss or disclosure.

However, no online system can be guaranteed to be completely secure.

8. DATA RETENTION

We retain information for as long as reasonably necessary to:

  • Provide our services
  • Maintain purchase and account records
  • Meet legal obligations
  • Resolve disputes
  • Prevent fraud
  • Maintain legitimate business records

Retention periods may vary depending on the type of information.

9. YOUR RIGHTS

Subject to applicable law, you may have rights relating to your personal information, including rights to:

  • Request access to information held about you
  • Request correction of inaccurate information
  • Request deletion where legally applicable
  • Withdraw certain consents
  • Request information about how your data is used

To make a privacy-related request, contact us using the details below.

10. CHILDREN’S PRIVACY

VELOURA is not intentionally designed to collect personal information from children without appropriate consent.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the situation.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically.

Any changes will be published on this page with an updated “Last Updated” date.

12. CONTACT US

For privacy-related questions or requests:

VELOURA
Email: [Insert Official Email Address]
Website: [Insert Website URL]

VELOURA
Where Elegance Comes Alive.