Last Updated: September 2026

Thank you for choosing VELOURA.

Because VELOURA products are primarily digital products that may provide immediate access to digital content, special conditions apply to cancellations and refunds.

1. DIGITAL PRODUCTS

VELOURA’s digital products may include digital guides, interactive content, templates, resources, directories, links and other downloadable or online-access content.

Because digital content may be accessed immediately after purchase, refund eligibility may be limited once access to the purchased product has been provided, subject to applicable law.

2. BEFORE PURCHASE

We encourage you to review the product description, included sections and available information before completing your purchase.

If you are unsure whether a particular edit is suitable for you, please contact VELOURA before purchasing.

3. DUPLICATE PURCHASES

If you accidentally purchase the same digital product more than once, please contact us as soon as possible.

Duplicate purchases may be reviewed individually.

4. TECHNICAL ACCESS ISSUES

If you have successfully purchased a product but are unable to access it because of a technical issue, please contact us.

We will make reasonable efforts to:

  • Verify your purchase
  • Identify the issue
  • Restore access
  • Provide an appropriate technical solution

Please contact us using the email address associated with your purchase wherever possible.

5. INCORRECT PRODUCT PURCHASE

If you purchase a product by mistake, contact VELOURA promptly.

Requests will be reviewed based on the circumstances, including whether the digital product has already been accessed or used.

6. NON-REFUNDABLE CIRCUMSTANCES

Except where required by applicable law, refunds may not be available where:

  • The digital product has already been accessed
  • The content has been substantially used
  • The customer changes their mind after accessing the product
  • The customer no longer needs the product
  • The customer purchased the wrong product after reviewing its description
  • The customer expected a physical product when the product was clearly identified as digital

7. THIRD-PARTY PURCHASES

VELOURA may provide links to external stores, vendors, hotels, restaurants, artists, designers and other businesses.

Any purchase made directly from a third party is governed by that provider’s own refund and cancellation policy.

VELOURA cannot process refunds for products or services purchased directly from third parties.

8. HOW TO REQUEST SUPPORT

For refund or purchase-related assistance, contact:

VELOURA
Email: [Insert Official Email Address]

Please include:

  • Name used for the purchase
  • Purchase email address
  • Order or transaction reference, if available
  • Product purchased
  • Description of the issue

9. REFUND PROCESSING

Where a refund is approved, it will generally be processed through the original payment method, subject to the payment provider’s processing timelines.

10. POLICY CHANGES

VELOURA may update this Refund Policy from time to time.

The latest version will always be published on this page.

VELOURA
Where Elegance Comes Alive.